Last Updated: September 2026
1. Shipping Information
Shipping arrangements, delivery timelines and applicable charges may vary depending on the product, order size and delivery location. Any applicable shipping charges and estimated delivery information will be communicated to the customer before dispatch where required.
2. Order Processing
Orders will be processed after confirmation and subject to product availability. We may contact you if additional information is required to process an order.
3. Delivery
Delivery timelines are estimates and may be affected by circumstances beyond our reasonable control, including courier delays, weather conditions, transportation disruptions or other unforeseen circumstances.
4. Damaged or Incorrect Products
If a product is received damaged, defective or different from the product ordered, please contact us as soon as possible with your order details and photographs of the package/product. We will review the matter and provide an appropriate resolution in accordance with our applicable policy.
5. Returns & Replacements
Because our products may include food and wellness products, returns or replacements may be subject to product type, condition and applicable food-safety requirements. Products that have been opened, used or improperly stored may not be eligible for return.
6. Refunds
Where a refund is approved, the applicable refund amount will be processed through the original payment method or another appropriate method agreed with the customer.
7. Distributor & Bulk Orders
Shipping, returns, replacements and commercial terms for distributor or bulk orders may be governed by separate written agreements.
8. Contact Us
For shipping, return or replacement enquiries, please contact:
NaturEdge Organics
A Unit of MC Leading Edge Private Limited
Email: connect@naturedge.co.in
Phone: +91 77368 74747
Website: www.naturedge.co.in